To ascertain what customers think of your services and how to improve them
 

A training company wanted to understand how its customers determined when to use outside training facilitators and how satisfied they were with the services they had received.
 
A charity providing services to the secondary education sector wanted to explore how its services were used by teachers and pupils and the opportunities for expanding its reach across the sector.

A financial services organisation wanted to explore different aspects of its on-line and off-line services, monitor how well these were regarded over time and provide independent evidence to the FSA of the high standard of service it provides to its customers.  
 
An independent school was considering a number of radical reforms to underpin its future development and wanted to understand how parents and heads of feeder schools felt about the school and a number of strategic options it was considering.

To view downloadable articles by Peter Hutton on customer satisfaction, please CLICK HERE